Terms and Conditions
Webaudity.cz
These Terms and Conditions are valid and effective as of 8 July 2026.
1. Introductory Provisions and Provider Identification
1.1 These Terms and Conditions (the “Terms”) govern the mutual rights and obligations between the service provider and the customer when services are provided through the website www.webaudity.cz (the “Website”).
1.2 The service provider is:
Yevgeny Karas
Company ID (IČO): 88596834
VAT ID (DIČ): CZ8502173350 (VAT-identified person)
Registered office: Čihákova 873/19, Libeň, 190 00 Prague 9, Czech Republic
Registered in the Czech Trade Licensing Register.
E-mail: info@webaudity.cz
Phone: +420 776 207 152
(the “Provider”)
1.3 The Provider is not a VAT payer. All prices listed on the Website are final.
1.4 The customer may be either a business or a consumer. A consumer is any individual who enters into a contract with the Provider outside the scope of their business activity or profession (a “Consumer”). Provisions of these Terms intended exclusively for Consumers do not apply to customers who are businesses and state their company ID (IČO) in the order.
2. Subject of the Service
2.1 The Provider provides professional analytical services in the field of website and e-commerce optimisation, in particular: product page audit, cart & checkout audit, e-commerce UX audit and SEO audit (the “Service” or “Audit”).
2.2 The exact scope of each Service, its price and indicative delivery time are stated with the individual Services on the Website.
2.3 The output of the Service is an electronic document (report) containing the analysis, identified issues and recommendations. The report is delivered electronically in PDF format to the customer’s e-mail address.
2.4 The Service does not include implementation of the recommended changes unless expressly agreed otherwise.
3. Order and Conclusion of the Contract
3.1 The customer orders the Service:
a) via the order form (cart) on the Website, or
b) by e-mail or via the contact form, based on which the Provider will send a price quotation.
3.2 Before submitting an order via the Website, the customer may review and change the data entered in the order. The order is submitted by clicking the button labelled “Order with obligation to pay” (or similar). The Provider considers the data stated in the order to be correct.
3.3 The contract for the provision of the Service is concluded upon delivery of the order confirmation sent by the Provider to the customer by e-mail. These Terms form part of the confirmation.
3.4 The customer agrees to the use of means of distance communication when concluding the contract. The customer bears their own costs of using such means (ordinary internet connection costs); the Provider charges no special fees.
3.5 The contract is concluded in Czech or English. The concluded contract (the order and its confirmation) is archived by the Provider in electronic form and will be made available to the customer upon request.
4. Price and Payment Terms
4.1 Service prices are listed on the Website in CZK and are final (the Provider is not a VAT payer).
4.2 The price may be paid:
a) online via the Stripe payment gateway (payment card), or
b) by bank transfer based on a proforma invoice issued by the Provider with a 7-day due date.
4.3 The Provider will begin work on the Service after the full price has been credited to the Provider’s account. The delivery period (Art. 5) runs from that moment; for Consumers, no earlier than from the moment the express request under Art. 7.2 is given.
4.4 The Provider will issue an invoice and send it electronically to the customer’s e-mail.
5. Delivery of the Service
5.1 The Provider will deliver the report within the period stated for the respective Service on the Website (usually 3–6 business days), but no later than 14 days from the start of work under Art. 4.3. The Provider will inform the customer in advance of any extension due to the size or complexity of the customer’s website.
5.2 The Service is performed upon delivery of the report to the customer’s e-mail address.
5.3 The Service includes one online consultation regarding the report of up to 30 minutes, if requested by the customer within 14 days of delivery of the report.
6. Customer Cooperation
6.1 The customer undertakes to provide the cooperation necessary for the provision of the Service, in particular to state the URL of the website to be audited and any additional information (target audience, traffic statistics, etc.) if requested by the Provider.
6.2 The customer declares that they are authorised to have the website stated in the order audited.
6.3 The delivery period does not run while the customer is in delay with providing cooperation.
7. Consumer’s Right of Withdrawal
7.1 A Consumer has the right to withdraw from a distance contract within 14 days of its conclusion, without giving any reason.
7.2 As customers usually require delivery of the Audit as soon as possible, if the Consumer expressly requests (by ticking the relevant box in the order or by e-mail) that the Provider begin performance during the withdrawal period, the following applies:
a) if the Consumer withdraws from the contract after the Provider has begun performance at the Consumer’s request, the Consumer shall pay a proportionate part of the price for the performance provided up to the moment of withdrawal;
b) the Consumer acknowledges that the right of withdrawal ceases upon delivery of the complete report before the expiry of the withdrawal period (Section 1837(a) of the Czech Civil Code), to which the Consumer consents when making the request.
7.3 The Consumer may use the model withdrawal form annexed to these Terms. The withdrawal may be sent to info@webaudity.cz or to the Provider’s registered office address.
7.4 If the Consumer withdraws from the contract, the Provider will refund all funds received from the Consumer (reduced, where applicable, under Art. 7.2(a)) without undue delay and no later than 14 days from the withdrawal, using the same payment method, unless agreed otherwise.
8. Rights Arising from Defective Performance (Complaints)
8.1 The Provider is responsible for providing the Service in the scope stated on the Website and with professional care.
8.2 If the customer finds that the Service was not provided in the agreed scope or quality, they must notify the defect without undue delay after they could have discovered it, and no later than 2 years from delivery of the report, by e-mail to info@webaudity.cz, describing the alleged defect. If the customer is a business, defects must be notified no later than 6 months from delivery of the report.
8.3 The Provider will confirm receipt of a Consumer’s complaint and resolve it without undue delay, no later than within 30 days of its submission, unless a longer period is agreed. The Provider will inform the Consumer of the outcome. If this period expires in vain, it is considered a material breach of the contract and the Consumer may withdraw from the contract.
8.4 If the complaint is justified, the customer is entitled in particular to a supplement or correction of the report, a reasonable discount on the price, or withdrawal from the contract if the defect cannot be remedied.
8.5 Note: The recommendations contained in the report are based on professional expertise, data and best practices. Specific business results (e.g. an increase in conversion rate) depend on many factors beyond the Provider’s control and are not guaranteed. The fact that implementing the recommendations did not lead to the expected business result does not constitute a defect of the Service.
9. Out-of-Court Resolution of Consumer Disputes
9.1 The body competent for the out-of-court resolution of consumer disputes arising from the contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, IČO 000 20 869, website: https://www.coi.cz, https://adr.coi.cz.
9.2 The Consumer may file a petition with the Czech Trade Inspection Authority no later than 1 year from the day on which they first exercised the right that is the subject of the dispute with the Provider.
9.3 Supervision of compliance with consumer protection obligations is exercised by the Czech Trade Inspection Authority. Trade licensing inspections are carried out by the competent Trade Licensing Office.
10. Personal Data Protection
10.1 Information on the processing of customers’ personal data is provided in the Privacy Policy.
11. Copyright and Use of Deliverables
11.1 The report is the Provider’s copyrighted work. The customer may use the report for their own internal purposes and for modifying their own website, including providing it to persons who implement the modifications for the customer.
11.2 The customer may not resell the report or its parts, provide them to third parties for other purposes, or publicly distribute them without the Provider’s consent.
12. Liability (Applies to Businesses)
12.1 If the customer is a business, the Provider’s liability for damage caused by a breach of its obligations is limited to the price paid by the customer for the respective Service. This limitation does not apply to damage caused intentionally or by gross negligence.
13. Final Provisions
13.1 The legal relationship between the Provider and the customer is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, where the customer is a Consumer, also Act No. 634/1992 Coll., on Consumer Protection.
13.2 If any provision of these Terms is invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision; the validity of the remaining provisions remains unaffected.
13.3 The Provider may amend or supplement these Terms. This does not affect rights and obligations that arose while the previous version was in effect.
13.4 The Provider’s contact details for all communication: e-mail info@webaudity.cz, phone +420 776 207 152.
Annex: Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
To:
Yevgeny Karas, Čihákova 873/19, Libeň, 190 00 Prague 9, Czech Republic
e-mail: info@webaudity.cz
I hereby give notice that I withdraw from the contract for the provision of the following service: ……………………………
Date of order: ……………………………
Name and surname of the consumer: ……………………………
Address of the consumer: ……………………………
Signature of the consumer (only if this form is sent on paper): ……………………………
Date: ……………………………